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5 reasons why customers still need travel agents

By Devansh Kalra, Marketing

While many might say that the onset of OTAs has led to the decline of travel agents, the data indicates that the travel agent community is still strong in India and has been steadily growing their business. The aftermath of Covid has made people want to travel more and in this desire or theirs, travel agents act as a valuable resource. Here are five reasons why:

  1. Convenience: Planning a trip can be overwhelming, especially if you’re trying to book flights, hotels, and activities all on your own. A travel agent can handle all of the details for you, making the process much more convenient.
  2. Expertise: Travel agents have a wealth of knowledge and experience when it comes to planning trips. They can provide valuable insights and advice on destinations, itineraries, and activities that you may not be able to find on your own.
  3. Access to deals and discounts: Travel agents often have access to exclusive deals and discounts that are not available to the general public. This means that you can save money on your trip by booking through a travel agent.
  4. Personalized service: Online booking websites can be impersonal, but a travel agent can provide a more personalized experience. They can take the time to understand your specific needs and preferences, and tailor a trip that is perfect for you.
  5. Peace of mind: Traveling can be unpredictable, and things don’t always go according to plan. A travel agent can provide peace of mind by being there to help you if any issues arise during your trip. They can assist with flight cancellations, rebookings, and other travel-related issues.

Overall, travel agents are still a valuable resource for customers looking to plan a trip. They provide convenience, expertise, access to deals and discounts, personalized service, and peace of mind.

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