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If your Customer experience a check-in delay for more than 2 hours beyond the standard hotel check-in time, we will provide a compensation of up to INR 2000/-. Your time is valuable, and we aim to ensure your travel experience is stress-free.
You can claim compensation by clicking on the button.
We follow a robust booking process to ensure all hotel reservations with TravClan are double checked and re-confirmed. In the rare event that you face check-in denial at the property, please be rest assured, we will immediately engage with the hotel to resolve the matter.
If necessary, we will secure an alternate property nearby to ensure your guests have a comfortable stay.
Hotel Denies Check-In
In situations where a hotel dishonors your booking, our team will swiftly present you with a variety of similar-category options and arrange for an alternate property.
Customer does not like the alternate property
If, for any reason, the alternate options provided as part of TravClan Trust Guarantee we provide a total of upto 150% of the booking refund amount as per the invoice of the new booking / new hotel. The same is calculated as below
You can claim compensation by clicking on the button.
1. A refund of 50% of the booking amount
OR
2. An amount equal to 2 times the price difference between the two room types.
The lowest amount between the two options capped at Rs.20000 will be provided.
Mistakes happen, but at Travclan, we take full responsibility. If you encounter discrepancies in cancellation charges or refunded amounts, our trust amount of INR 500/- is there to ensure your satisfaction. We will rectify the situation promptly
You can claim trust amount by clicking on the button.
In the event of a failed pending booking, our commitment to your satisfaction remains unwavering. We will promptly refund your booking amount within 24 hours, providing you with the peace of mind you deserve.
We ensure that you stay informed by receiving real-time booking status updates through our portal and WhatsApp messages.
In the event of a failed pending booking, our commitment to your satisfaction remains unwavering. We will promptly refund your booking amount within 24 hours, providing you with the peace of mind you deserve.
We ensure that you stay informed by receiving real-time booking status updates through our portal and WhatsApp messages.
Our commitment is to ensure that your guests receive all the specified inclusions without any inconvenience during their hotel stay. In the rare instance of discrepancies, we will promptly liaise with the hotel to rectify the situation.
Our priority is to ensure that our guests receive the amenities they are entitled to, or we will compensate accordingly.
Our Flight Team Works 24*7, but in the rare event that the team is not available to pick your call and you do not receive a call back in 15 minutes, we will refund you INR 200, as your time is precious to us.
You can claim compensation by clicking on the button.
Mistakes happen, but at Travclan, we take full responsibility. If you encounter discrepancies in cancellation charges or refunded amounts, our trust amount of INR 500/- is there to ensure your satisfaction. We will rectify the situation promptly.
You can claim trust amount by clicking on the button.
In situations where incorrect baggage is displayed from our end due to any error, our team will ensure that you get the baggage allowance that was originally shown and TravClan will cover any associated charges.
Your time is valuable, and we aim to ensure your experience is stress-free.
In case of a full refund under Medical Waiver, we encourage our Travel Partner to cancel the flight booking as per fare rule as the first step.
After which, travel partner should raise a MediCancel request by emailing at b2bflights@travclan.com within 7 days of departure. Whilst full refunds under medical waiver are treated as exceptional cases and are usually dependent on Airline’s discretion, we will do our utmost to assist you in the process.
In such an instance, the travel partner should raise a request under ‘Meal/ Baggage/ Seat’ on the website/app. Our dedicated team will promptly assist you in resolving your issue.
a) If it’s feasible, we will accommodate your specific requirements and provide you with updated booking details
b) Alternatively, if we cannot fulfill your request, we will initiate a refund for the amount.
In the event of a failed booking, our commitment to your satisfaction remains unwavering.
The booking amount will be refunded to you within 2 hours.
We’ll also provide insights into the reasons for the failure and offer solutions
We will also try to help you with the best alternative available on the portal and if the issue still pertains, we will try to issue the ticket offline.
TravClan will get the visas corrected without any additional charges.
If we are unable to deliver your visa within the promised timeline, we offer you a 100% refund after deducting the embassy fees and also give you the visa when it is approved (This is not applicable in case of any public holidays or process delayed at the immigration’s end)
TravClan ensures that the Visa application is applied with all the accurate information. Approval of the Visa is solely the discretion of the Embassy and TravClan has no control of the result. In case the Visa is rejected, TravClan can support in applying for the Visa again as per Embassy rules.
The immigration at both the destination country and original country may ask for return tickets, accommodation proof, financial proof, insurance, etc. which needs to be produced by the customer. Entry to the country is solely based on the discretion of the immigration officer. The customer also might have to answer the purpose of the visit, itinerary if asked for to the officer. This is a normal procedure across countries.TravClan will not be able to support or assist during this process.
We confirm all the details prior to the trip for a smooth experience, but in case there is a delay in airport pickup of more than 20 minutes, your transfer will be free. We will refund you 100% of the transfer amount upto INR 2000/-.
Our commitment is to ensure that your guests receive all the details prior to the pick-up. In the rare event that pick-up is not provided, we suggest the guests book a cab by themselves and get reimbursement up to 150% of the total bill.
Our commitment is to ensure that your guests receive all the details prior to the pick-up. In the rare event that pick-up is not provided, we suggest the guests book a cab by themselves and get reimbursement up to 150% of the total bill.
In case there is a delay in pickup of more than 20 minutes, your transfer will be free. We will refund you 100% of the transfer amount upto INR 2000/-.
SIC transfers usually have a buffer of 30-40 minutes as per the standard industry norms but in case there are frequent delays because of other co-passengers, we will provide a refund of up to Rs 500 for more than 30 minutes delay and for delays of more than 1 hour, we will refund Rs 1000/-
You can claim compensation by clicking on the button.
Our commitment is to ensure that your guests receive all the details prior to the pick-up. In the rare event that pick-up is not provided, we suggest the guests book a cab by themselves and get reimbursement up to 150% of the total bill.
You can claim compensation by clicking on the button.
We follow a robust booking process to ensure all hotel reservations with TravClan are double-checked and re-confirmed.
In the rare event that you face check-in denial at the property, please be rest assured that our team will immediately be available to help you get the check-in. We will upgrade your room by up to 150% of the room cost or INR 15,000 (whichever is lower)*, based on availability.
If an upgrade isn’t feasible, we will arrange an alternative hotel in a similar category and ensure your seamless transition.
In case the guests are not provided with the meal that was confirmed, we would provide meal coupons to the guests or try to arrange next meal in the hotel. This would vary destination to destination.
If the vehicle provided to the guests is not upto the mark, we would try to change the vehicle or provide a higher category next pickup/drop/day.
If the vehicle can not be changed due to unforeseen circumstances, we would provide the guests with a complimentary one meal coupon.
We assure verified and professional drivers for all our destinations, but in case there is misbehavior caused by the driver, we would change the driver immediately or assign a new one for the rest of the trip.
1. For any natural/unforeseeable reasons and on peak dates including Diwali, Christmas, New Year (31-1), Chinese New Year, or any other National/Festival days of the respective destination.
2. In any changes made to the itinerary on the trip
3. If the itinerary is changed due to natural causes/government restrictions
