Our Flight Team Works 24*7, but in the rare event that the team is not available to pick your call, we will refund you INR 200, as your time is precious to us.

You can claim compensation by clicking on the button.

Raise an Inquiry

In case of a full refund under Medical Waiver, we encourage our Travel Partner to cancel the flight booking as per fare rule as the first step.

After which, travel partner should raise a MediCancel request by emailing at b2bflights@travclan.com within 7 days of departure.

Whilst full refunds under medical waiver are treated as exceptional cases and are usually dependent on Airline’s discretion, we will do our utmost to assist you in the process.

In situations where incorrect baggage is displayed from our end due to any error, our team will ensure that you get the baggage allowance that was originally shown and Travclan will cover any associated charges.

It is highly recommended that the travel partner gets the ticket cancelled as per fare rules which can often result in a partial refund at the very least. Additionally, for any cancellation charges incurred, we suggest requesting a waiver and get the refund processed separately, rather than waiting for the ticket to reach a ‘no-show’ status and then seeking a full refund under a medical waiver.

Once the request is raised, we will check and follow up with the airline for medical waiver. Your time is valuable, and we aim to ensure your experience is stress-free.

Mistakes happen, but at Travclan, we take full responsibility. If you encounter discrepancies in cancellation charges or refunded amounts, our trust amount of INR 500/- is there to ensure your satisfaction. We will rectify the situation promptly.

You can claim trust amount by clicking on the button.

Raise an Inquiry

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