If your Customer experience a check-in delay for more than 2 hours beyond the standard hotel check-in time, we will provide a compensation of up to INR 2000/-. Your time is valuable, and we aim to ensure your travel experience is stress-free.

You can claim compensation by clicking on the button.

Raise an Inquiry

We follow a robust booking process to ensure all hotel reservations with Travclan are double checked and re-confirmed. In the rare event that you face check-in denial at the property, please be rest assured. 

We will immediately engage with the hotel to resolve the matter. If necessary, we will secure an alternate property nearby to ensure your guests have a comfortable stay.

Hotel Denies Check-In

In situations where a hotel dishonors your booking, our team will swiftly present you with a variety of similar-category options and arrange for an alternate property.

Customer does not like the alternate property

If, for any reason, the alternate options provided by TravClan do not meet your preferences, we are committed to reimbursing you up to 150% of the total booking cost or INR 15,000 (whichever is lower)*. Your satisfaction is our priority.

You can claim compensation by clicking on the button.

Raise an Inquiry

Should you arrive at the hotel and find that the originally booked room category is unavailable, we have several solutions in place to ensure your comfort:

A) We will promptly upgrade the room category by up to 30% of the room cost, based on availability.

B) If an upgrade isn't feasible, we will arrange an alternative hotel in a similar category and ensure your seamless transition.

C) In cases where changes are not possible, we will provide your guests with complimentary meal coupons or other compensation as per feasibility. Your comfort is our utmost concern.

Mistakes happen, but at Travclan, we take full responsibility. If you encounter discrepancies in cancellation charges or refunded amounts, our trust amount of INR 500/- is there to ensure your satisfaction. We will rectify the situation promptly

You can claim trust amount by clicking on the button.

Raise an Inquiry

In the event of a failed pending booking, our commitment to your satisfaction remains unwavering. We will promptly refund your booking amount within 24 hours, providing you with the peace of mind you deserve.

We ensure that you stay informed by receiving real-time booking status updates through our portal and WhatsApp messages.

Our commitment is to ensure that your guests receive all the specified inclusions without any inconvenience during their hotel stay. In the rare instance of discrepancies, we will promptly liaise with the hotel to rectify the situation.

Our priority is to ensure that our guests receive the amenities they are entitled to, or we will compensate accordingly.